Installing and managing a phone system in a small business has always been a nuisance. Business owners or managers rarely knew much about all options that were available. And up until a few years ago there were very limited options of carriers and systems to deliver the voice services to the end users in the office, the PBX. With the arrival of VOIP services, more options became available, but quality was, quite frankly, terrible during the first years.
But this has all changed in the past couple years with the improving broadband infrastructure and refinements to VOIP services. As a result, we are now in what I believe the beginning of the golden era of phone service. The result?
- Prices have plummeted
- Quality has improved
- Services are more refined
Here is a great article that sums up much of the changes that have occurred and what it means to small businesses. Let Someone Else Manage Your Phone System