March 2015

The Golden Era of Phone Service Has Arrived

Installing and managing a phone system in a small business has always been a nuisance.  Business owners or managers rarely knew much about all options that were available.  And up until a few years ago there were very limited options of carriers and systems to deliver the voice services to the end users in the office, the PBX.  With the arrival of VOIP services, more options became available, but quality was, quite frankly, terrible during the first years.

But this has all changed in the past couple years with the improving broadband infrastructure and refinements to VOIP services.  As a result, we are now in what I believe the beginning of the golden era of phone service.  The result?

  • Prices have plummeted
  • Quality has improved
  • Services are more refined

Here is a great article that sums up much of the changes that have occurred and what it means to small businesses.    Let Someone Else Manage Your Phone System

Introducing New Hosted Phone System

RingRx is proud to announce the release of our new HIPAA compliant hosted PBX service.  This system is fully integrated with our on-call solution and our mobile app.  This service will be in beta phase for a couple months before we offer a wide release.

In the mean  time, we are looking for some users to kick the tires of our new phone system. This is a state-of-the-art fully functioning cloud-based system that has been tested in several offices for the past 6 months. (There is no catch and this is not a gimmick – we do not even have anything to sell you at this point)

You will get:
– Up to 5 Free Polycom Phones
– Custom designed phone system
– Menus, options, greetings, voice mail
– Totally dedicated customer support
– 12 months free local and long distance (reasonable use)

Features:
– Custom recorded IVR (greetings, menus, etc)
– Voice Mail
– Voice mail to email
– Mobile app lets you check messages anywhere
– Local number/transfer existing number
– Multiple location
– Multiple extensions
– Virtual extension
– Much more

Who we are looking for:
– Professional office, like accountant, lawyer, architect, designer, medical, dental, etc. or other light to moderate call volume offices are ideal
– Available in Ventura, Santa Barbara, or LA County
– High call volume companies like call centers or sales offices are not eligible.

Other details
– 50% off published rate if you choose to continue past 12 months. We are not trying to make money, just cover costs.
– No commitment or contract to continue past 12 months. May cancel anytime.
– Do not have to return phones
– Very limited offer
– Inquire for more details. We are a local company with local employees trying to develop a product that will do good for our community.

Cost, Innovation, and Agility driving adoption of cloud technology

According to a new study by Gartner, cost, innovation, and agility are driving the adoption of cloud technology.  There is a nice synopsis on Talkincloud.com

The most commonly cited reasons the survey found for deploying SaaS were for development and testing production/mission-critical workloads,” Gartner Research Vice President Joanne Correia said in a prepared statement. “This is an affirmation that more businesses are comfortable with cloud deployments beyond the front office running salesforce automation (SFA) and email.

  • 44 percent of respondents said overall cost reduction is their main reason for investing in cloud apps. Senior business executives (excluding CIOs) also rated cost reduction as a key benefit for investing in cloud apps, but not at the same rate as IT professionals
  • Researchers said the key drivers for SaaS included the fact that “hands-off” IT enables an organization to redirect a limited in-house staff to other responsibilities since the SaaS provider is responsible for ongoing IT support
  • Security, privacy and fear of government snooping remain leading concerns for respondents that do not use public cloud-based models
  • The traditional deployment model for on-premises software is expected to shrink from 34 percent today to 18 percent by 2017.

RingRx’s focus is entirely on bringing this benefit to your organization’s telecommunications.  We bring HIPAA compliant VOIP solution to you, keeping you talking and fully compliant without the effort or cost of trying to do it yourself with outdated systems.

Hospital Hit with $3.3 Million fine for PHI Breach

New York and Presbyterian Hospital has agreed to a $3.3 million fine for a breach of unsecured protected health information following an investigation by the Office of Civil Rights in the Department of Health and Human Services.  Details of the case are here.

Some of the details and the amount of the fine are troubling for healthcare providers:

a. NYP impermissibly disclosed the ePHI of 6,800 patients to Google and other Internet search engines when a computer server that had access to NYP ePHI information systems was errantly reconfigured

b. NYP failed to conduct an accurate and thorough risk analysis that incorporates all IT equipment, applications, and data systems utilizing ePHI.

c. NYP failed to implement processes for assessing and monitoring all IT equipment, applications, and data systems that were linked to NYP patient data bases prior to the breach incident, and failed to implement security measures sufficient to reduce the risks and vulnerabilities to its ePHI to a reasonable and appropriate level.

RingRx, The Phone System for Doctors, keeps you compliant in one of the areas you may not be thinking about:  Your phone system.  Other cloud PBX systems are not compliant and you are exposed to violations if you use a such a cloud system that does not adequately protect voice data of your patients.

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