October 2015

How RingRx Uses New Technology to Advance On-Call Service

Do you need a better way to manage your incoming calls? More importantly does your practice suffer from problems with the way after hour acute calls are managed? The standard fall back has always been a live answering service. And for many years (since the beginning of time?) that has been the only option.

RingRx was founded to help take the inconsistencies out of the the traditional answering service. Designed to make getting your after hours/urgent calls in a user friendly, intuitive manner and to take away the problems that are inherent with any switchboard system. This is a matter of technology catching up with the need. And this is specifically why RingRx was created.

The unfortunate reality is that people make mistakes. Even the brightest among us are prone to error. Sometimes it’s a simply a matter of information being incorrectly recorded, for whatever reason. It could be as simple as the switchboard operator misunderstanding the caller. Other times it’s not knowing whether or not someone should be paged and there is some question about where the call falls in regards to the paging procedure. The bottom line is that there is too much guess work involved for a person and these discrepancies can take their toll. What inevitably ends up happening is that you end up adding more work hours onto your own day when you have to take calls that should have been held for the office.  If there were a seamless integration between the caller and the person on call then these issues would be diminished, even removed and erased all together.

RingRx offers an answer to these issues, and many others. For instance, think about the time and money that goes into having your calls routed by a traditional answering service. This is something that has been an inevitable consequence of the call center for years. There simply was no other option. But it isn’t exactly a “cheap” service. A system that can be integrated into DR PHONEEEEEEEEEEEyour phone and takes the place of the all-to-human element is beyond helpful, not to mention cost effective. It’s one of those easy decisions, like switching to a VoIP phone system. Not only is it a better service, it also saves you money.

Something unique to RingRx, and something of great value to medical professionals is our ability to encrypt patient information in a manner that avoids a HIPAA breach. RingRx makes use of an encryption technology, which by it’s very nature ensures that your messages are stored within the strict guidelines demanded by HIPAA. So it goes without saying that making sure your messages are HIPAA compliant is of the utmost importance to your practice. It isn’t something that you should have to worry about, and RingRx makes sure that you wont have to.

If you have a smartphone then you can have the convenience of RingRx on the go, anywhere. The App, that is downloadable for your phone, makes checking messages and responding to important time sensitive calls a breeze. It offers all the services provided by a traditional call center with none of the headaches. For those who want the most out of their smartphones this application is a bonus for the professional on the go.

The ability to check your messages at any time and to store them indefinitely is of course quite helpful. That way, at your own digression, you can prioritize your calls and decide how best you will respond. These features are exclusively available on the RingRx website. The time and energy spent sifting through improperly connected calls and having all of your messages stored safely and secure is an extremely satisfactory advantage to using RingRx.

The other end of the spectrum, the “meat and potatoes” as it were, is the obvious upgrade in patient care. If it’s going to make your life as a physician easier it most certainly will make the patients experience a better one as well. Just imagine a patient having to call, be put on hold, explain whats going on with themselves, and the waiting (hoping) that a doctor will soon speak with them, possibly. This process becomes streamlined with our service. There is no “middle man”. The automated call system will assist the caller in the most user friendly manner, making the experience for all intents and purposes a good one (considering the nature of the call, this cannot be overstated).

And for those people working in the Healthcare field the advantage of using RingRx in particular is the most beneficial. Indeed, no other call service approaches HIPAA compliance the way we do. The service most certainly fits the need. In addition RingRx comes with a free trial, so you can be sure it is the proper fit for your business. We also offer the most useful customer support available, we are available to answer any questions and help you in the application of our service. You only have so many hours in the day, you shouldn’t have to worry about your after hours calls and your paging service as well. Let us do that for you….

At the Crossroads

The company telephone is “growing up,” it was just a matter of time. If you want your phone to finish the transition from unruly adolescent to well mannered adult you need to switch to a VoIP system. It’s only natural.

The older systems (legacy systems) were designed to perform very specific tasks, with nothing built in to promote growth, no way to integrate new technological advances. In short, no way to evolve.

Companies nationwide (not to mention worldwide) are embracing VoIp systems and making the switch. This is not a trend, it’s a fact. And it’s not specific to only one type of company. The change to a VoIP system is something that’s being done by all types of businesses. From small self starters all the way up to the biggest corporations. From Health Care to Advertising. There are numerous advantages, not the least of which is cost effectiveness.

If you were wondericrossroads girlllllng when the right time to make the switch is, wait no longer. There has never been a better time, the pluses out weigh the negatives in every regard. So much so that there literally are no negatives.

Here are just a few of the advantages of using a VoIP system.

1. You can utilize emails, e-faxing, and even remote conferencing over the internet. This helps to promote increased mobility, the benefits of which can not be overstated.

2. It is easy to install and manage a VoIP system and requires little technical know how. In retrospect, making adjustments to older phone systems required adding separate cabling as well as additional wiring (a fire hazard). Not so with VoIP technology. It is all combined into one single network, making it easier to integrate and use.

3. Employee phone numbers can follow them wherever they go. This is extremely convenient for those people whose jobs take them out of the office.

4. The traditional call system features you are familiar with are available in hosted VoIP systems, including call holding, call transfer, conference calling, find me / follow me, and auto-attendant phone menus.

5. Cost effectiveness is one of the most obvious and important features of hosted VoIP phone systems. Legacy phone systems were expensive, very expensive. In addition, maintenance and repairs could be quite costly as well. But with VoIP systems, you save on the costs of installation and the calls themselves are considerably less expensive.

All of these points are reflected in the services provided by RingRx. Not only will your on-call and urgent calls be dealt with efficiently and professionally, the services supported by VoIP systems will also save you money. In addition, the ability to comply with HIPAA regulations is built into our phone systems and supported by VoIP technology, a unique service indeed. This all comes with very personalized customer support. At RingRx we value our clients overall experience. The technology employed is extremely user friendly, and our main goal is to make your life (the business side of it) easier.

Cloudy Conditions

Some things are glaringly obvious, like the advantages of storing information on cloud platforms. It’s a growing trend of reputable hospitals and healthcare facilities of nearly all sizes. According to the CSA (Cloud Security Alliance), cloud service providers are giving health care organizations the highest priority in regards to providing the most advanced security possible.

Of course the maincloudy condid thing here is encryption. All data, whether it is moving or at rest must be properly encrypted. Safe and secure, that’s what’s required, and as far as storing information on the cloud the importance of this is not neglected. In fact the majority of HIPAA breaches have nothing to do with a lack of security relating to cloud services. Rather it is most often a result of employee negligence. All the more reason to have your devices properly secured as well.

Storing confidential patient information on a cloud platform is not so much a choice, but rather the most secure and beneficial option available. It’s simply the next course of evolution in the business world. And the enhanced security that is integrated into the technology is as up to date as you can get. The heath care field is certainly taking full advantage of this.

http://www.ihealthbeat.org/insight/2015/health-care-is-increasingly-moving-to-the-cloud-but-how-does-security-stack-up

Download our whitepaper on
What a Phone Upgrade Should Look Like
Find out the shortcomings of "typical" solutions