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PBX. ATB. ACD. ANI. IAX. POE. VoIP. If you’re not familiar with these acronyms, you’re not alone. Although some of them sound …

Whether yours is a small solo practice, a multi-location office and physician practice, a family medicine office or a center for specialized …

There’s no doubt that technology has substantially altered the healthcare industry. Patients can now schedule appointments online, check in digitally before an …

Do you remember the days before social media? No matter whether you’re GenX or from the “Okay, Boomer” cohort, and no matter …

The pandemic may seem like it was a lifetime ago, but it was only a few short years, and we’re still feeling …

Sometimes it’s good to be different. If everyone and everything were the same, the world would be a boring place.  In healthcare, …

The customer is always right. We all know that’s not exactly the case, but part of providing good service to consumers is …

Whether you’re switching your personal cell phone service from one carrier to another or your entire practice from an old-school phone system …

Audit. That one word causes a lot of fear in people, even law-abiding taxpayers who follow the rules and regulations of the …

Let’s take a moment to think about something a bit less medically and HIPAA-compliance oriented, but still important to your patients’ perception …

Providing exceptional patient care is more than just about medical expertise. Today, patients evaluate healthcare practices based on their overall experience, from …

Entrepreneurship continues to boom in the United States. An average of 4.4 million small businesses started annually in this country, bringing the …